Privacy Policy
Your personal information and enquiries to Cross Border Power.
Information collected through enquiries
When you request a quote, the form asks for your name, phone number, email address, suburb, property type and the service you are interested in. You may also include a message. Your enquiry is stored with a reference number and submission date. Please do not include sensitive personal information, passwords or payment details in your message.
How your information is used
Your enquiry details are used to respond to your request, discuss your property and prepare a quote. Submitting this form does not sign you up to a marketing mailing list. If you do not provide the required contact details, we may be unable to respond through the form; you can contact us by phone instead.
Storage and service providers
Enquiries are stored in the website’s hosted data service, Lovable Cloud. Website hosting and technical service providers process information to operate the site. Access to the enquiry storage is restricted rather than publicly available. No online system can guarantee absolute security. This website does not request payment or finance application details; finance applications are handled separately by the relevant provider.
Browser information and external services
Hosting services may process technical information such as an IP address, browser information and request logs to deliver and protect the website. Fonts are loaded through Google Fonts, which receives the technical information needed for that request. The site may use browser storage for its operation. External links, including government and finance websites, are governed by those providers’ own privacy policies.
Access, correction and deletion requests
Contact us if you wish to ask about information you submitted, request a correction, or ask for deletion. We may need to confirm your identity before responding. Information may need to be retained where relevant to an ongoing enquiry, a service record or a legal requirement. Contact us for details about retention for your particular enquiry.
Privacy questions or complaints
If you have a concern about the handling of your personal information, contact Cross Border Power using the details below and describe your concern. You may also seek information about privacy rights and complaints from the Office of the Australian Information Commissioner at oaic.gov.au.
Policy updates
This policy may be updated when the website or its information handling changes. The version published here applies to this website. Last updated: 4 November 2026.
Contact Cross Border Power
5/26 Ceres Drive, Thurgoona NSW 2640
